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Terms and conditions

Welcome to the Sensory Store. These Terms and Conditions govern your use of the Website, including all pages within the Website. By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our Website.

Medical Disclaimer

The information provided on this Website is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical or health condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

Lead Times and Shipping

Lead times provided on this Website are estimations and not guarantees of delivery service. Conditions beyond our control may cause delays in order shipping, including but not limited to:

  • Manufacturer back orders
  • Material shortages
  • Staff availability
  • Supply chain disruptions
  • Other unforeseen events

Products marked as “same day shipping” are not guaranteed to ship the same day. Most orders marked “same day shipping” may ship the same day if placed before 1 pm PST, excluding weekends or holidays. We strive to fulfill orders promptly, but delays may occur due to unforeseen circumstances.

Build-to-Order Products

Build-to-order products are only cancelable within the first 48 hours of placement. Once production has begun, orders are considered non-cancelable or returnable. Please carefully review your order before confirming to avoid any issues with cancellation or returns.

Intellectual Property

The Website and its original content, features, and functionality are owned by the Sensory Store and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Arizona, without regard to its conflict of law provisions.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. 

Contact Us

If you have any questions about these Terms, please contact us at info@sensorystore.com.

Same-Day Shipping

Most orders on the SensoryStore.com website, for in-stock products, will ship out the same day if the order is placed, before 3:00PM EST. Some exceptions occur. Same-day shipping does not include Weekends and Holidays, and may be affected by unforeseen weather events, natural disasters, or Shipping Carrier delays.

We will do our absolute best to ship all orders same-day but same-day shipping is not guaranteed.