Products are listed with estimated lead-times and included in the checkout process and in your confirmation email. Our estimates are based on the best information available at the time, and are updated frequently. Many products like Steamrollers, Padded Sensory Barrels and other equipment are bult-to-order through the product’s manufacturer.

The Sensory Store works directly with hundreds of manufacturers and their production times vary. Sensory Steamrollers may take up to 90 days to manufacture. If you have placed an order for an item with a long lead-time, rest assured that it will ultimately be produced and shipped to you. However, if you choose to cancel your order simply contact us and we will ensure your order has not been completed and shipped, then cancel your order and issue a complete refund.

We want our customers to be happy with their purchases from the Sensory Store. Our return period is at least 30 days and special circumstances will always be considered. Simply contact us to request a RMA number and return shipping instructions.

If your address has changed, please contact us to update it.

Once your order ships a tracking number will be emailed to you. If you are checking on the status of your order email us with your order number.

Products are listed with estimated lead-times and included in the checkout process and in your confirmation email. Our estimates are based on the best information available at the time, and are updated frequently. Many products like Steamrollers, Padded Sensory Barrels and other equipment are bult-to-order through the product’s manufacturer and may take 90 days or longer.

The Sensory Store works directly with hundreds of manufacturers and their production times vary.

Sensory Steamrollers, barrels and other products may take up to 90 days to manufacture. If you have placed an order for an item with a long lead-time, rest assured that it will ultimately be produced and shipped to you. However, if you choose to cancel your order simply contact us and we will ensure your order has not been completed and shipped, then cancel your order and issue a complete refund.

Contact us for any help you need. We want our customers to be happy with their purchases from the Sensory Store. Contact us today for assistance.

Please contact us as soon as possible to make any corrections to your order. Once your order ships we will be unable to modify your shipping address on your order.

The Sensory Store ships to the Continental US. Currently shipping to Alaska, Hawaii and USVI and Puerto Rico is unavailable.

Items on your order may come in more than one package. Many items we sell ship from different locations throughout the US.