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Products are listed with estimated lead-times and included in the checkout process and in your confirmation email. Our estimates are based on the best information available at the time, and are updated frequently. Many products like Steamrollers, Padded Sensory Barrels and other equipment are bult-to-order through the product’s manufacturer.

The Sensory Store works directly with hundreds of manufacturers and their production times vary. Sensory Steamrollers may take up to 90 days to manufacture. If you have placed an order for an item with a long lead-time, rest assured that it will ultimately be produced and shipped to you. However, if you choose to cancel your order simply contact us and we will ensure your order has not been completed and shipped, then cancel your order and issue a complete refund.

If your address has changed, please contact us to update it.

Once your order ships a tracking number will be emailed to you. If you are checking on the status of your order email us with your order number.

Products are listed with estimated lead-times and included in the checkout process and in your confirmation email. Our estimates are based on the best information available at the time, and are updated frequently. Many products like Steamrollers, Padded Sensory Barrels and other equipment are bult-to-order through the product’s manufacturer and may take 90 days or longer.

The Sensory Store works directly with hundreds of manufacturers and their production times vary.

Sensory Steamrollers, barrels and other products may take up to 90 days to manufacture. If you have placed an order for an item with a long lead-time, rest assured that it will ultimately be produced and shipped to you. However, if you choose to cancel your order simply contact us and we will ensure your order has not been completed and shipped, then cancel your order and issue a complete refund.

Select the product you will be purchasing, add it to the Cart and then click the Checkout button. Enter all of the billing and shipping information. For the fastest processing, enter a credit card and Place your Order. You can enter a PO for reference. If you would like to order and be Invoiced, you can complete the order with your PO and we will issue an Invoice which will require payment prior to the shipment of your order.

Please contact us as soon as possible to make any corrections to your order. Once your order ships we will be unable to modify your shipping address on your order.

The Sensory Store ships to the Continental US. Currently shipping to Alaska, Hawaii and USVI and Puerto Rico is unavailable.

Items on your order may come in more than one package. Many items we sell ship from different locations throughout the US.

We do not store any of your credit card information in our systems. We use PayPal payment processing systems to conduct credit card authorizations and charges.

You will log into your PayPal account or use the PayPal credit card gateway embedded in our checkout page. This information is entered into HTTPS SSL encrypted pages and transferred directly to PayPal’s processing system.

You can download a copy of our W9 using the following link: Download W9